Trader Joe’s is now king of the grocery aisle, according to the latest American Customer Satisfaction Index. The California specialty grocer earned an 86 out of 100, up 2% from last year, while Publix remained at 84 for the second year in a row. HEB came in third with 83, followed by Sam’s Club with 82 and Aldi with 81.
What makes the win even more impressive is that Trader Joe’s is still opening new stores across the country, which usually hurts consistency. Costco ranked sixth at 81, while Whole Foods ranked seventh, also at 81. Wegmans saw the biggest drop, falling from 83 to 78, as customers reported dissatisfaction with store layout, staff courtesy and checkout speed.
The survey was conducted for the 12 months ending in December 2025. Trader Joe’s scored even higher in the Western region with an 87, maintaining its top spot. Sam’s Club led the South with a regional score of 84. Overall, customers rated several categories higher in 2026 than in 2025, including store hours, convenience and mobile app reliability.
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Trader Joe’s is now king of the grocery aisle, according to the latest American Customer Satisfaction Index. The California specialty grocer earned an 86 out of 100, up 2% from last year, while Publix remained at 84 for the second year in a row. HEB came in third with 83, followed by Sam’s Club with 82 and Aldi with 81.
What makes the win even more impressive is that Trader Joe’s is still opening new stores across the country, which usually hurts consistency. Costco ranked sixth at 81, while Whole Foods ranked seventh, also at 81. Wegmans saw the biggest drop, falling from 83 to 78, as customers reported dissatisfaction with store layout, staff courtesy and checkout speed.
The survey was conducted for the 12 months ending in December 2025. Trader Joe’s scored even higher in the Western region with an 87, maintaining its top spot. Sam’s Club led the South with a regional score of 84. Overall, customers rated several categories higher in 2026 than in 2025, including store hours, convenience and mobile app reliability.
Read more